How to delete your VocatAI data: the full guide

VocatAI keeps some information on secure servers so the product works: accounts, translation history, usage against your plan, and security-related signals such as IP addresses used for rate limiting. If you want that data deleted—or you want to understand the split between “on my phone” and “in the cloud”—this guide walks you through the process from start to finish. It lines up with our Privacy & data page (/privacy-and-data), Contact us page (/contact), and the legal Privacy Policy (/privacy) on this site.

1. What data might exist for you

Knowing what can exist makes your deletion request accurate and faster to process. In the current architecture, registered users have a row in the users table (email, optional Google subject, plan, optional IP fields), monthly usage counters, and rows in translations for text and image flows you completed. Guests have a separate guest profile, guest usage counters, and guest_translations rows. Email OTP artifacts are stored as hashes with expiry—not as plain codes.

• Account or guest profile identifiers tied to your JWT session.
• Translation history: source text, translated text, language codes, and whether the entry came from text or image translation (when the server stored a row).
• Monthly usage numbers used to enforce plan limits (UTC calendar month).
• Technical metadata such as IP address on sign-in or guest creation, used for abuse prevention.

2. Two layers: device vs servers

The Flutter app stores session tokens and related flags in secure storage on your handset. Signing out, uninstalling, or clearing app data removes that local state and stops the device from calling the API as you—but it does not automatically wipe rows already written to PostgreSQL. For cloud deletion you must go through the email process below.

3. Identify how you used VocatAI

Pick the path that matches your usage. The subject line and body should make this obvious in the first lines of your email.

• Signed in with email OTP — include that exact email address and mention “email sign-in”.
• Signed in with Google — include the Google account email shown in the app and mention “Google sign-in”.
• Guest only (never completed email or Google sign-in) — say “guest user” and add any context you can: approximate first use date, region, device type, or whether you stayed on one phone. We may not be able to tie anonymous traffic to you without strong corroboration; we still try to help where technically and legally possible.

4. Step-by-step: send the deletion request

• Open your email client and start a new message to support@cryptodeta.com—the same address as on the Contact us page. There is no other official inbox.
• Set the subject to something clear, for example: VocatAI data deletion request.
• In the first paragraph, state that you want your VocatAI personal data deleted (or specify narrower requests, such as “delete translation history only” if that is what you need).
• Include the identifiers from section 3 so we can locate the right database rows.
• Optional: add a polite deadline only if your jurisdiction requires a response window; otherwise we will acknowledge and process as quickly as practical.
• Send the message once—duplicate forwards can slow triage. Keep a copy in your Sent folder for your records.

5. Email template you can copy

Copy, paste, and replace the bracketed parts:

6. Verification and safety

We may reply asking for a minimal extra detail if the account is ambiguous or if multiple profiles share similar data. That step protects real users from impersonation. We will not ask you to move the conversation to random messengers or to pay a fee to delete data.

7. After you send the email

• You should receive an acknowledgment when our queue processes the ticket—timing depends on volume.
• Once verified, we delete or irreversibly anonymize eligible personal data tied to your request, except where law requires a narrow retention (for example short-lived security logs).
• Some derived backups may lag; operators typically complete propagation within a reasonable window and document anything unusual back to you.
• After deletion, signing in again with the same email creates a fresh profile; it does not resurrect old rows.

8. Local cleanup checklist (recommended)

• Inside VocatAI: sign out from settings if you still have access.
• Android: Settings → Apps → VocatAI → Storage → Clear data (wording varies by OEM).
• If you changed passwords elsewhere because of reuse, update those credentials too—good hygiene unrelated to VocatAI but worth mentioning.

9. More reading on this site

Use these pages together: Contact us for the canonical email block and quick links; Privacy & data for a short deletion-focused summary; Privacy Policy and Terms for legal definitions, retention, subprocessors, and rules of use.

• Contact us — /contact (same support@cryptodeta.com for every inquiry, including deletion).
• Privacy & data — /privacy-and-data
• Privacy Policy — /privacy
• Terms of Service — /terms